That is how long it has taken us to sign up one 14 year old on Second Life Teen Grid. Unbelieveable and possibly the reason so little growth has been seen in the TG the past year. The registration process keeps failing after ‘verification’, which is in itself rather weird as they expect a 14 year old to have either their own physical phone number (US / Canada only) or their own PayPal account. Sooo we telephone LL on that fantastic number they display on the Second Life website, only to be told we should be submitting a ‘ticket’… How in the world would any new player, and more so an under-18 smell this from the usual registration process on the site, where this is NOT mentioned at all. It has been harrowing to say the least. Lindens, wake up and FIX this asap please!!!! Teen Grid will continue to grow stale and die at this rate! Why cant we have a simple registration process for the Teen Grid that involves a check or two and gets the account live! O, and faxing or scanning/emailing a birth certificate has not added any resolution to the matter either, urghhhhh!!!
7 DAYS AND COUNTING…. Unbelievably a very accented (German) telephone support person told our potential Teen Grid resident that she will need to download a whole new browser, called AVANT apparently, before the registration will work correctly, as Firefox and IE do not work for some reason… How is this possible and how can LL be happy to have such support for a product that they have been pushing and pushing for years now? Surely they wish to grow the Teen Grid, and surely they know that without streamlined signups kids just do not have the patience to stick with them whilst they take this long to approve that registration? Download a whole NEW browser just to register….
